Aging and Disability resource Center

Alaska Aging and Disability Resource Center & Alaska 2-1-1 First Annual I&R Summit

Increasing Professional Standards in Information and Referral Services in Alaska; Supporting our front line staff…

Who:Professionals who provide information and referrals

When: March 15 & 16, 2010

Where: Senior and Disabilities Services Office: 550 West 8th Avenue, Anchorage, AK 99501

What: Join the ADRC and 211 staff for training and discussion regarding Information and Referral. Topics include: Intro to ADRC and AK 211, Overview of 211 resource database, What is AIRS and I&R Ethics, Emergency Response, Serving Special Populations; chronic callers and mental health, military, and Compassion Fatigue. Testing for the AIRS certification will be held for those pre-registared.

Fee: None - Lunches on your own

Day 1 Sessions


9-9:30 am

ADRCs and Alaska 2-1-1 Amanda Lofgren/Karen Bitzer

10:45- 12pm
Overview of 2-1-1 Database ResourceAmanda Lofgren/Karen Bitzer


AIRS and I&R EthicsAIRS/ Clive

2:45 – 4pm
Emergency Response for I&R Rick Calcoute,
Homeland Security

Day 2 Sessions


Serving Special Populations:
Chronic Callers & Mental HealthTBA

10:15-11 am
MilitaryErin Piccado, Military Resource Center

11 – 12:15pm
Compassion FatigueMarcia Wakeland, Listening Post


1:30 – 2:30 pm
AIRS Certification Test Prep and TestingGroup

3 -5 pm
Testing for CIRS, CIRS-A and CRS will take place from 3- 5pm
(see AIRS website for more information – must register for exam 30 days prior to test day)

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The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County