Alaska 2-1-1 Frequently Asked Questions

Is 2-1-1 available statewide?

Yes. Alaskans across the state can reach the Alaska 2-1-1 call center Monday through Friday from 8:30 a.m. - 5 p.m. in one of two ways:

  • By dialing the easy-to-remember three-digit number: 2-1-1 (Available in most areas, even by cell phone.)
  • By dialing the toll-free number: 1-800-478-2221

Alaska 2-1-1’s extensive database can be accessed online 24/7 at www.alaska211.org.

Does the database include all services everywhere in Alaska?

The Alaska 2-1-1 database was converted from several existing databases. Where existing resources are available in communities, and the information is shared and approved for inclusion, they are added to the system. The system is continually being updated with changes and additions.

When did the Alaska 2-1-1 call center begin operating?

Service began in August 2007.

Are there plans for the 2-1-1 call center to go to a 24-hour service pattern?

We will be closely monitoring how Alaskans use the system and will use the data to determine how and when to expand service as additional funding becomes available.

Who is calling 2-1-1 and what help are they seeking?

Calls are received from rural and urban Alaska and from Alaskans of all ages and backgrounds. In a typical week, information and referrals are provided for basic needs such as emergency shelter and food, for mental health care and counseling including crisis intervention, for health care such as health screenings, rehabilitation, and substance abuse services, for tax assistance and after-school programs. From critical needs to simple daily life issues, Alaska 2-1-1 is for anyone who needs help finding help.

How will data collected from Alaska 2-1-1 be used?

The data will provide information not available before about types of services Alaskans need and where they need them. The data will be helpful to policy makers, service providers, and planners, enabling them to track needs, identify gaps, improve services delivery and spot emerging trends.

Is 2-1-1 service available in other parts of the country?

Yes. According to the most recent data, 2-1-1 systems reach almost 80 percent of the nation in 46 states and the District of Columbia.

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