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Frequently Asked Questions

You’ll find answers to some of our most frequently asked questions below. If you need additional information, please contact us at Alaska211@ak.org.

Alaska 2-1-1 – with its easy to remember three-digit number is an information and referral service that connects people to vital community, health, and social services provided by a range of nonprofit, government and tribal agencies.

You can call 2-1-1 or 1-800-478-2221 and speak with a trained and caring specialist who will connect you with the community resources that best fit your needs. Call center hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. After hours you may leave a voice message. You can also email us Alaska211@ak.org or search our database of services anytime.

The entire state of Alaska.

Both nonprofit and for-profit organizations that provide health or human services are able to join the database, along with government entities, civic associations and advocacy groups. Download the Alaska 2-1-1 Inclusion/Exclusion Policy.

Inclusion in the Alaska 2-1-1 database is free. Agencies and organizations must meet the Alaska 2-1-1 Inclusion/Exclusion Policy and complete the required form found on Service Provider Tools page in order to be included in the database. Email us for more information.

Yes, the online database is the same database used by our call specialists. Certain issues can be hard to navigate online. Sometimes a conversation with a call specialist is more helpful than an online search.

Yes.  Alaska 2-1-1 uses an interpreter service that allows us to communicate with callers in more than 170 different languages. 

Everyone benefits when a single call can replace the wasted time, confusion and frustration of multiple calls and visits before needed help is secured. Everyone benefits when a single statewide database, accessible online by all, saves other organizations from having to maintain referral lists. Everyone benefits when 2-1-1 data tracking can serve as a social barometer enabling service providers, funders, government, and community partners to assess needs, improve services delivery systems, and spot emerging trends.

Alaska 2-1-1 began taking calls in August, 2007.  As of 2018, Alaska 2-1-1 has answered the call for help from 226,994 Alaskans and given 329,866 service referrals.

Alaska 2-1-1 is a private-public partnership operated by United Way of Anchorage.

Alaska 2-1-1 receives funding from a variety of sources, both public and private, as well as generous donors like you. Our current funding partners include Alaska Children’s Trust, Alaska Housing Finance Corporation, Alaska Mental Health Trust Authority, the Municipality of Anchorage, State of Alaska and Recover Alaska.

FAQs

Annual Report

Our Funders

Contact Us:
Phone: 2-1-1 or 1-800-478-2221
Email:  Alaska211@ak.org
Mailing address:
Alaska 2-1-1
United Way of Anchorage
701 W. 8th Avenue, Suite 230
Anchorage, AK 99501

Media Inquiries:
Contact Sue Brogan
sbrogan@ak.org
907-263-3821

Frequently Asked Questions

You’ll find answers to some of our most frequently asked questions below. If you need additional information, please contact us at Alaska211@ak.org.

Alaska 2-1-1 – with its easy to remember three-digit number is an information and referral service that connects people to vital community, health, and social services provided by a range of nonprofit, government and tribal agencies.

You can call 2-1-1 or 1-800-478-2221 and speak with a trained and caring specialist who will connect you with the community resources that best fit your needs. Call center hours are 8:30 a.m. to 5:00 p.m. Monday through Friday. After hours you may leave a voice message. You can also email us Alaska211@ak.org or search our database of services anytime.

The entire state of Alaska.

Both nonprofit and for-profit organizations that provide health or human services are able to join the database, along with government entities, civic associations and advocacy groups. Download the Alaska 2-1-1 Inclusion/Exclusion Policy.

Inclusion in the Alaska 2-1-1 database is free. Agencies and organizations must meet the Alaska 2-1-1 Inclusion/Exclusion Policy and complete the required form found on Service Provider Tools page in order to be included in the database. Email us for more information.

Yes, the online database is the same database used by our call specialists. Certain issues can be hard to navigate online. Sometimes a conversation with a call specialist is more helpful than an online search.

Yes.  Alaska 2-1-1 uses an interpreter service that allows us to communicate with callers in more than 170 different languages. 

Everyone benefits when a single call can replace the wasted time, confusion and frustration of multiple calls and visits before needed help is secured. Everyone benefits when a single statewide database, accessible online by all, saves other organizations from having to maintain referral lists. Everyone benefits when 2-1-1 data tracking can serve as a social barometer enabling service providers, funders, government, and community partners to assess needs, improve services delivery systems, and spot emerging trends.

Alaska 2-1-1 began taking calls in August, 2007.  As of 2018, Alaska 2-1-1 has answered the call for help from 226,994 Alaskans and given 329,866 service referrals.

Alaska 2-1-1 is a private-public partnership operated by United Way of Anchorage.

Alaska 2-1-1 receives funding from a variety of sources, both public and private, as well as generous donors like you. Our current funding partners include Alaska Children’s Trust, Alaska Housing Finance Corporation, Alaska Mental Health Trust Authority, the Municipality of Anchorage, State of Alaska and Recover Alaska.

FAQs

Annual Report

Our Funders

Contact Us:
Phone: 2-1-1 or 1-800-478-2221
Email:  Alaska211@ak.org
Mailing address:
Alaska 2-1-1
United Way of Anchorage
701 W. 8th Avenue, Suite 230
Anchorage, AK 99501

Media Inquiries:
Contact Sue Brogan
sbrogan@ak.org
907-263-3821